Billing system update
Posted by onI’m pleased to announce that the billing / invoice system update went off smoothly during the (far too) early hours of this morning! :)
In an effort to simplify the billing process, we no longer allow under- or over-payments, and now associate each payment with a specific invoice. Whilst this does mean the system is slightly less flexible than before, the end result is that everyone’s billing summary and account standings are much simpler to understand and consequently far more useful.
Billing summary screen
At the end of each month we’ll gather up the fees displayed in the upper box, then generate and “issue” an invoice. Once issued you’ll have 14 days to pay an invoice before it becomes “overdue”. To settle an invoice, click on the “make payment” link and you’ll be taken to the invoice summary page. From there, it’s simply a case of clicking on the Paypal symbol and following their instructions.
Please note that if your account already has an overdue invoice – with a balance of 50p or more – by the time the next billing period rolls around, your account will automatically be suspended until the outstanding invoice(s) are settled. Where the overdue balance is less than 50p, the overdue invoice will be marked as “paid”, and the outstanding balance will roll forward into the next invoice.
Invoice details screen
Finally, for those of you who have made under- or over-payments in the past, you may notice transactions along the lines of “Invoice adjustment. Relates to invoice #xxx” appearing on certain invoices. These adjustments are simply to move balances from one invoice to another to ensure that each individual invoice balances out to £0, no changes have been made to the value of your balance.
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